Frequently Asked Questions
Trying to understand how live streaming works can be overwhelming for a grieving family. We have compiled a list of frequently asked questions to assist with any questions you or your family may have.
Our team are available 24/7 to discuss any questions, concerns or requirements.
How can my family view the live stream?
A private webpage is created for your loved one’s live stream. This link is shared with you via email to simply forward to those that wish to view. The live stream can be viewed on any computer, smartphone or tablet device with an internet connection.
Can I watch the live stream at a later time?
Yes, once the live stream has finished the video will reload to the private page immediately. The private webpage will remain available to revisit for 1 or 6 months depending on your selected package. Options to extend the private webpage are available.
Can I download a copy of the live stream video?
Yes, a high quality video recording will be made available to the family to download a keepsake copy to cherish for years to come.
Can I personalise the private webpage?
Yes, we encourage this. This could include a photo, special wording, order of service/memorial booklet and/or the photo slideshow vide
Is the live stream webpage private?
Only those that have been shared the live stream link will be able to access the page. This is because we do not index the page to be found by search engines. An additional layer of protection can be added with the inclusion of a password on the video, should you wish.
My family is overseas, can they view the live stream?
In most cases, yes. Our live streams have successfully been viewed all around the world, however some countries, like China, place blocks on video streaming platforms. Families can visit our example private page to test the video on their own device. For those loved ones that may experience the video being blocked, they may be best to download the video recording to watch on you their device.
We want to see additional detail before and after the service, is this possible?
Capturing additional detail such as the arrival and departure of your loved, those that attended and special momentos is a beautiful way to show extra detail of the day. These moments before and after the service are recorded and edited into the live stream footage afterwards. The edited video will be available to view within 7 - 14 days.
I don’t want online viewers contacting me on the day, how can they get help?
The private webpage includes a live web chat for loved ones to easily message us for support. Our office team will be monitoring the live stream and available to assist anyone via the web chat or phone. The webpage also includes links to our troubleshooting tips.
Can you live stream multiple locations?
Yes, we can assist with live streaming multiple locations including the burial or wake. We have an extensive team of professional videographers able to support your family across multiple locations.
How much time is needed to set up prior to the funeral?
Our team will organise with your church/ venue to have access around 1 - 2 hours before the service. This will allow enough time to set up, test all equipment and internet.
Will you be discreet, my family don’t want cameras in their face?
Absolutely, our core values are to be professional, respectful, and discreet. Our videographers arrive early to set up before your arrival, choosing a location that is out of the way. Once the service starts they are not moving around to distract from the service.
What happens if the church/venue does not have an internet connection?
We bring all our own equipment, which includes our own internet connection. We use the latest live streaming technology including a dual sim cellular connectivity. This device combines multiple internet providers to ensure we get the strongest internet connection possible.
How many cameras can we have to capture the service?
Our live streaming package includes either a 2 or 3 camera coverage. Our videographer controls the cameras from a fixed location, generally from the back.
Will the sound be clear?
Yes. Our set up includes multiple professional microphones that feed directly into the camera. The videographer controls the sound level of each microphone throughout the service to ensure those viewing online can clearly hear the service.
What issues can arise during a live stream?
With technology and internet, there always comes the risk of poor connection causing a live stream to freeze. Should there be any interruption to the live steam the live stream is recorded as back up. The backup recording is uploaded to the private webpage that same day. All online viewers are kept up to date via our messaging option on the webpage.
I am unsure if live streaming is the best option for our family, is there an alternative option?
Yes, we help families capture the memory of their loved ones service a number of ways. You may also consider a video recording which will be available to view the same day as the service, or photography.
I still have more questions, who do I contact?
Please contact our friendly team on 0406 53 88 30 to discuss any questions or your requirements.
